ACCOUNT SAFETY
What happens when something goes wrong
Accounts get disabled, payments fail and scammers copy agencies. Here is how we handle each of these.
ACCOUNT SAFETY
What happens when something goes wrong
Accounts get disabled, payments fail and scammers copy agencies. Here is how we handle each of these.
ACCOUNT SAFETY
What happens when something goes wrong
Accounts get disabled, payments fail and scammers copy agencies. Here is how we handle each of these.
BEFORE YOU START
Three checks that prevent most problems
BEFORE YOU START
Three checks that prevent most problems
BEFORE YOU START
Three checks that prevent most problems
IF AN ACCOUNT IS DISABLED
Four steps we take
STEP 01
We find out why
We read the platform’s notice and tell you what it says.
STEP 02
We file the appeal
With the platform, with the details they ask for.
STEP 03
We provide a replacement
A new dedicated account, so your campaigns can continue.
STEP 04
We return held balance
Balance held by the platform is refunded when the platform releases it.
IF AN ACCOUNT IS DISABLED
Four steps we take
STEP 01
We find out why
We read the platform’s notice and tell you what it says.
STEP 02
We file the appeal
With the platform, with the details they ask for.
STEP 03
We provide a replacement
A new dedicated account, so your campaigns can continue.
STEP 04
We return held balance
Balance held by the platform is refunded when the platform releases it.
YOUR PART
Four things we ask of you
YOUR PART
Four things we ask of you
YOUR PART
Four things we ask of you
Balance protection
Unused balance that we hold is refunded within 7 business days of a written request. Fees already charged are not refunded. If a platform holds the balance after an account is disabled, we refund it when the platform releases it. Every top-up, fee and spend is in your statement.
Official channels only
We contact customers only from WhatsApp +1 307 427 2490 and hello@marutinandanart.com. We never ask for payment to any other account or wallet. If someone claims to be us from another number, email or Telegram, it is not us. Tell us at hello@marutinandanart.com.
Balance protection
Unused balance that we hold is refunded within 7 business days of a written request. Fees already charged are not refunded. If a platform holds the balance after an account is disabled, we refund it when the platform releases it. Every top-up, fee and spend is in your statement.
Official channels only
We contact customers only from WhatsApp +1 307 427 2490 and hello@marutinandanart.com. We never ask for payment to any other account or wallet. If someone claims to be us from another number, email or Telegram, it is not us. Tell us at hello@marutinandanart.com.
FAQ
Questions advertisers ask us
How long does a replacement take?
Do I pay again for a replacement account?
What if the ban was my fault?
FAQ
Questions advertisers ask us
How long does a replacement take?
Do I pay again for a replacement account?
What if the ban was my fault?
Accounts with a plan for bad days
Send your platform, niche and monthly budget. We reply within 24 hours.
Accounts with a plan for bad days
Send your platform, niche and monthly budget. We reply within 24 hours.
Accounts with a plan for bad days
Send your platform, niche and monthly budget. We reply within 24 hours.